FAQs & Customer Resources

You have 120 nights to make sure your new mattress is the right fit. Sleep on it for at least 30 nights to let your body adjust. If it's still not right, you have an additional 90 nights to visit any Sit 'n Sleep store in Southern California and select another mattress. Learn more on the 120-Night Sleep Trial page.

Most mattresses take 8 to 10 weeks to break in, and your body needs time to adjust, especially if your old mattress was worn out. The first week often feels strange even on the right mattress. By week three or four you'll know.

Your trial begins on the date your mattress is delivered or picked up. Save your delivery receipt or invoice. You'll need it to start an exchange.

The trial doesn't apply to closeouts, floor samples, or mattresses found to be dirty, stained, or abused. A mattress protector is the easiest way to protect your trial eligibility.

No. The 120-night trial allows one exchange or return per mattress purchase. After that exchange, the trial is complete.

It depends on the brand. Six brands allow a one-time exchange or return with a flat $99.99 delivery fee. All other brands allow a one-time exchange only, with a 20% restocking fee capped at $500.

Visit any of our 37+ Southern California stores in person, or call customer service at 1-800-961-1997. Bring or have ready your original delivery receipt.

Refunds on non-mattress products are available only if the item is brand new and in its original manufacturer packaging. If it's been opened or used, we'll work with you on a warranty replacement or repair through the manufacturer. The warranty can be voided if a product is found to be unsanitary or abused.

Every mattress is covered by a manufacturer warranty against defects in materials and workmanship. Warranty length and terms vary by brand. For certain manufacturers you'll file the claim directly with them. For others, Sit 'n Sleep files the claim on your behalf. To start a claim, call 1-800-961-1997 with your original invoice or law tag. Full process on our Warranty Information page.

Yes. A mattress found to be unreasonably unsanitary, stained, or abused at any point during ownership voids both the 120-night sleep trial and the manufacturer warranty. A mattress protector is the single best investment you can make to keep coverage intact.

Typically, manufacturing defects like body impressions beyond 1.5 inches deep, broken coils, or split seams. Normal wear, comfort preference, and damage caused by an improper foundation aren't covered. Each manufacturer publishes its own exclusions.

Yes. Most warranties require a matching brand foundation or an approved adjustable base. Using an improper or worn-out base can void the warranty. For platform beds without a box spring, a Bunkie Board or ultra-low-profile foundation is recommended. Ask your sleep consultant which option is approved for your mattress.

Yes. Sit 'n Sleep delivers throughout Southern California: Los Angeles County, Orange County, the Inland Empire (San Bernardino and Riverside counties), Ventura County, and San Diego (Tuesdays and Saturdays only). Enter your ZIP at checkout or call 1-800-908-0354 to confirm your delivery window. Full details on the Delivery & Shipping page.

Next-day local delivery is available in most of Los Angeles, Orange County, the Inland Empire, and Ventura County on in-stock mattresses ordered by 4 PM Pacific. Special orders and large items may take longer.

Three options, depending on what you're ordering:

White glove service is available within a 10-mile radius of any Sit 'n Sleep store. Delivery beyond that radius is available at checkout with an additional ZIP-based fee. Full details on the Delivery & Shipping page.

Yes, old mattress removal is available on most full-service delivery orders. Your old mattress is removed at the same time your new one is delivered. Note that ship-to-home orders via UPS do not include haul-away.

Full-service local delivery includes setup of your new mattress or furniture set. Confirm at checkout or with your sleep consultant.

Local delivery (White Glove) uses our own trucks with full setup and old-mattress haul-away included. Ship-to-home ships free to your door via UPS in 7 to 10 business days and is available on these brands: Purple, Avocado, Nectar, DreamCloud, Helix, Casper, and Hybrid Infinity. Bedding and accessories also ship free via UPS. Ship-to-home does not include setup or haul-away.

White Glove local delivery is available within a 10-mile radius of any Sit 'n Sleep store. Since we have 37+ stores across Southern California, most addresses in Los Angeles, Orange County, the Inland Empire, and Ventura County fall inside that radius. Addresses beyond 10 miles are still serviceable — an additional ZIP-based fee is calculated at checkout. San Diego is a separate route (Tuesdays and Saturdays).

Yes, on select products. Direct ship from the manufacturer is available on select mattresses and bedding to customers outside California. To check availability, add an item to your cart and enter your address at checkout — eligibility, lead time, and pricing display automatically. Need help? Call 1-800-908-0354 or use Live Chat through our contact page.

Yes. Pickup is available at many of our locations on in-stock items. Call ahead to confirm availability using our store locator.

Yes — four options.

• Sit 'n Sleep Synchrony HOME Credit Card. No Interest If Paid In Full within 6 or 12 months on qualifying purchases. Equal monthly payment plans for 36 months are also available.
• Fortiva for secondary financing.
• Progressive Leasing for a No Credit Check option.
• In-store Cross Check program for 90 days.

Apply or prequalify (no impact to your credit score) at our financing page. A 10% down payment is required on in-store purchases and the Synchrony HOME Credit Card cannot be used for the down payment.

No. Prequalification through Synchrony has no impact on your credit bureau score and you get a decision in seconds. A full credit application is run only if you choose to proceed with the application.

Use Progressive Leasing for a No Credit Check lease-to-own option, or our in-store Cross Check program for 90 days. Both are available without going through a traditional credit application.

Major credit cards, debit cards, the Sit 'n Sleep Synchrony HOME Credit Card, Fortiva financing, Progressive Leasing, and cash in store. Most customers complete payment at the time of purchase so delivery day is straightforward — your sleep consultant will walk you through the easiest option for you.

Yes. Our Low Price Guarantee has been in place since 1978: "We'll beat anyone's advertised price, or your mattress is Freeee!" We don't have to do it often because our pricing is already low, but we honor the promise.

At the time of purchase or within 120 days after, bring us proof of a lower advertised price on the same mattress and we'll beat it. The lower price must be on an identical mattress (same brand, model, size, and configuration) from an authorized retailer.

A live ad, current website listing, or printed circular showing the competitor's name, the exact mattress, and the price. Marketplace listings (eBay, Facebook Marketplace, etc.) and unauthorized resellers don't qualify.

California state law requires retailers to collect an $18.00 recycling fee per piece on every mattress, foundation, box spring, and adjustable base sold (effective April 1, 2026). The amount was set by the state and is not controlled by Sit 'n Sleep. The fee funds the California Mattress Recycling Program operated by the Mattress Recycling Council.

The fee is charged per piece. A standard mattress is one piece ($18). A king mattress set with two foundation pieces would be three pieces total ($54). The fee appears as a separate line item on your receipt and is not subject to sales tax.

The fee is remitted in full to the Mattress Recycling Council to fund California's mattress recycling program. Up to 80% of mattress materials can be recycled. As a California resident, you can drop off your old mattress at no cost at participating collection sites — find one at byebyemattress.com.

Yes. If you choose haul-away at delivery, your old mattress is removed at the same time your new one is delivered and disposed of responsibly. For other disposal options, see our guide on how to get rid of a mattress properly.

BedMATCH is our in-store diagnostic fitting system. You lie on a sensor-equipped bed and it measures your body type, pressure points, and spinal alignment, then recommends mattresses suited to you. It takes about five minutes, it's free, and there's no purchase required. Learn more on the BedMATCH page.

BedMATCH is available at every Sit 'n Sleep location: 37+ stores across Los Angeles, Orange County, the Inland Empire, and Ventura County. Use our store locator to find the nearest one.

Yes — and our sleep consultants average over 10 years of experience. Every consultant is trained on mattress materials, sleep science, and the BedMATCH fitting process. They're here to help you find the right mattress for your body and your budget.

Most customers are in and out within 30 to 60 minutes. That includes BedMATCH (about 5 minutes), trying your top recommendations in store, and finalizing delivery and payment.

Start with BedMATCH or one of our buying guides. We've built guides for the most common sleep needs, including back pain, hip pain, sciatica, side sleepers, back sleepers, and couples. Browse all on the guides hub.

Mattresses come in five standard sizes (exact dimensions vary slightly by manufacturer):

• Twin: 39" × 75"
• Twin XL: 38" × 80"
• Full: 54" × 75"
• Queen: 60" × 80"
• Eastern King: 76" × 80"
• California King: 72" × 84"

Weekly for the first few weeks to properly break in the comfort layers, then every 3 to 4 months. This distributes wear evenly and helps minimize body impressions. Most modern mattresses are one-sided and should be rotated head-to-foot, not flipped.

Most mattresses should be evaluated every 7 to 10 years. Signs it's time: waking up with aches you didn't have before, sleeping better in hotel beds, visible sagging beyond 1.5 inches, or feeling tired after a full night's sleep.

Yes. A mattress that's too soft lets your hips sink and pulls your spine out of alignment. One that's too firm puts pressure on your hips and shoulders. Either can leave you waking up sore. Start with our back pain mattress guide or try BedMATCH in store.

Every 1 to 2 years for most pillows. Your pillow provides about 30% of the total support you need at night and keeps your head, neck, shoulders, and spine aligned. A flat or lumpy pillow can undo a good mattress.

Yes, and the reason goes beyond keeping it clean. A protector blocks bedbugs, allergens, dust mites, mold, mildew, bacteria, body oils, and dead skin cells from working into your mattress. It also keeps your 120-night trial and manufacturer warranty intact, since staining voids both.

A matching box spring is designed to work as a set with your new mattress, and using an older or non-matching foundation can void your warranty. For platform beds, we recommend a Bunkie Board or ultra-low-profile foundation instead of a traditional box spring. Ask your sleep consultant what's approved for your specific mattress.

Sit 'n Sleep is headquartered in Gardena, California with 37+ retail stores across Southern California. Our service area covers Los Angeles County, Orange County, the Inland Empire (San Bernardino and Riverside counties), Ventura County, and San Diego (Tuesdays and Saturdays). Find your nearest store on the store locator.

Store hours vary by location. Most stores are open seven days a week with extended evening hours. Check the store locator for your specific store's hours.

Customer service is available daily from 9 AM to 5 PM Pacific. Call 1-800-961-1997 for service questions, 1-800-908-0354 for general info, or reach us by email or Live Chat through our contact page.

We have stores throughout greater Los Angeles, Orange County, the Inland Empire, and Ventura County, including locations in Agoura Hills, Brea, Burbank, Carson, Cerritos, Chino Hills, Costa Mesa, Culver City, Fullerton, Glendale, Laguna Hills, Long Beach, Montclair, Moreno Valley, Murrieta, Norco, Northridge, Ontario, Orange, Oxnard, Palmdale, Pasadena, and many more. The store locator shows all locations.

Not currently — but we deliver to San Diego on Tuesdays and Saturdays. If you want to try mattresses in person before buying, our closest stores are in Orange County. Use the store locator to find the nearest one.