FAQs & Return Policy

What is your return policy?

We offer a 120-Night Sleep Trial because we’re confident in our Sleep Consultants' ability to match you with the perfect mattress for your body type and budget. However, if your new mattress isn’t the right fit, we’ve got your back.

It generally takes 8 - 10 weeks to properly break in a new mattress and allow your body to adjust, especially if your old one was worn out. That’s why our 120-Night Sleep Trial comfort guarantee requires you to sleep on your new mattress for at least 30 days. If you are still not completely satisfied, you have an additional 90 days to visit any Sit 'n Sleep location and select another mattress.


EXCHANGE & RETURN POLICY

  • Purple, Avocado, Nectar, DreamCloud, Helix, and Casper: One-time exchange or return with a $99.99 delivery fee (no restocking fee).
  • All Other Brands: One-time exchange only with a 20% restocking fee (not to exceed $500).

EXCLUSIONS

The 120-Night Sleep Trial does not apply to closeouts, floor samples, or products that are found to be dirty, stained, or abused.


NON-MATTRESS PRODUCT RETURNS

  • Refunds are available only if the product is brand new and still in its original manufacturer packaging.
  • If the product has been opened or used, Sit 'n Sleep will work with the customer to request a warranty replacement or repair if there is a defect, following the manufacturer’s guidelines.
  • The warranty may be voided if the product is found to be unreasonably unsanitary or abused.

Will you really "beat anyone's advertised price or your mattress is freee?"

At Sit 'n Sleep, we're known for our famous tagline: "We'll beat anyone's advertised price, or your mattress is Freeee!" Since 1978, we’ve backed this promise with confidence, though we don’t have to do it too often because our pricing is already so low.

Here’s how it works:
At the time of purchase or within 30 days, if you provide proof of a lower advertised price, we’ll beat it. This applies to mattresses advertised via radio, TV, newspaper, or internet, provided the mattress is from the current model year, and the same manufacturer’s model is being sold at Sit ‘n Sleep.

Requirements:

  • * Price guarantee must include all costs: tax, delivery, installation, and removal.
  • * Discontinued, irregular, blemished, pre-owned, floor samples, or damaged mattresses are not eligible.
  • * The product must come from an authorized, licensed dealer with a full manufacturer’s warranty.
  • * The guarantee is valid only for mattresses sold in Southern California.

Our deals are amazing, but if you find a better one, we’d love the chance to earn your business!

Is financing available for my new bed?

YES! Sit 'n Sleep works with Synchrony Financial and Vive Financial to provide competitive financing for our customers. Please visit: https://www.sitnsleep.com/pages/financing or visit a store to learn more. Sit 'n Sleep also offers a 'No Credit Check' option through Progressive Leasing https://approve.me/s/sitnsleep/107622#/marketing and an in store Cross Check program for 90 days.

Do I need to buy a new box spring when buying a new mattress?

The boxspring is designed to work together as a set with your new mattress. We do not recommend using an older, non-matching foundation as it may not provide sufficient support and void the warranty on your new mattress. There are several types of platform bed frames that may not require the use a box spring, in which case we recommend a Bunkie Board or Ultra Low profile foundation.

Please contact us via Webchat if you’d like assistance from our sleep experts.

Do I need special sheets for my new mattress?

Sheets are an integral part of your sleep environment; therefore comfort, thickness and softness should be considered when making your sheet selection.

Our Sleep Experts are Happy to Help you with your selection to best suit your sleep needs, contact us via Webchat for assistance.

Mattress Guide

What are the standard sizes of mattresses?

Mattresses come in five standard sizes. These are twin (39"x75"), twin XL (38” X 80”), full (54"x75"), queen (60"x80"), Eastern King (76"x80") and California King (72"x84"). NOTE: exact mattress sizes vary by manufacturer and by model. The dimensions given are only approximations.

How often do I need to turn my new bed?

We recommend rotating your new mattress every week for the first few weeks to properly break in or condition it and every 3-4 months thereafter in order to evenly distribute the comfort layers which helps minimize body impressions. This pattern will allow you to get the most even wear and extend the life of your mattress.

Which is the best brand of mattress to buy?

At Sit ‘n Sleep, our trained Sleep Consultants assist each guest by using our Bed Match technology to custom fit them to the mattress that is best suited for them. We know that each person’s sleep habits are unique, therefore by asking key questions, listening carefully and encouraging guests to try out various mattresses, our Sleep Consultants are able to pair anyone with the mattress that will give the best sleeping experience ever.

Will I need new pillows with my new mattress set?

It is generally recommended that you replace your pillows every 1 - 2 years. Pillows are also a vital part of your sleep environment which impacts your physical and mental health. We spend so many hours in bed with our heads resting on our pillows, it is essential to be mindful of the quality, support and maintenance of our pillows.

Pillows provide 30% of the total support you need while also keeping your head, neck, shoulders and spine properly aligned. By regularly switching out your pillows you can help prevent allergens, pain and discomfort. Ask our Sleep Consultants to help fit you with a pillow that compliments your mattress selection.

Sit 'n Sleep Buying Experience

Is financing available for my new bed?

Yes! Please see our dedicated financing page for complete details.

Customer Care

How long will a new mattress last?

The average lifespan of a mattress is eight to ten years, depending on the quality, type of mattress and frequency of use. As we go through life, our lifestyles and bodies change, mattresses should be evaluated regularly for comfort, support and quality. Your mattress should always feel comfortable to get the best night’s sleep and support possible. If you find the quality of sleep you are getting is not the same as it was six months earlier, are experiencing aches and pains, it may be time to get a new mattress.

At Sit ‘n Sleep, our Sleep Consultants can help you get custom fitted, using our Bed Match technology, to find the right mattress to fit your sleep needs.

Why do I need a mattress protector for my new bed?

We carry a wide variety of mattress protectors designed to inhibit bedbugs, allergens, dust mites, mold, mildew, bacteria, body oils and dead skin cells from accumulating in your mattress. They also safeguard your mattresses as an investment. Mattresses that become stained or unsanitary at any time during ownership automatically voids the Sleep trial and Warranty. The protectors we offer are waterproof, breathable, won’t alter the feel of your new mattress and are approved for any mattress purchased from Sit ’n Sleep.

How long is the warranty on my mattress?

The warranty coverage period varies based on brand and mattress type. To get more information about your product's manufacturer's warranty and policies please click here: Warranty Information & Links page.

What is the California Mattress Recycling Fee?

As of 12/30/2015, California state law requires retailers to collect a $10.50 recycling fee on each mattress, boxspring and/or adjustable base sold. The amount of the fee was set by the state and not controlled by individual retailers. To read about the details of the recycling fee in California click here.

All your questions answered?

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