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MEET OUR SLEEP CONSULTANTS

*Just about everyone in Southern California is familiar with our owner, Larry Miller, from his funny and attention-grabbing TV and radio commercials. Throughout the years, Larry has done battle with his accountant, Irwin, millions of pesky dust mites and our competitors' high prices. This month in our television and radio ads, Larry is taking a break from his adventures to introduce you to some of Sit 'n Sleep's loyal Sleep Consultants. To help you get to know some of our Sit 'n Sleep family, we've asked them a few questions about what it's like to work at one of So Cal's most instantly recognizable retailers.*

Just about everyone in Southern California is familiar with our owner, Larry Miller, from his funny and attention-grabbing TV and radio commercials. Throughout the years, Larry has done battle with his accountant, Irwin, millions of pesky dust mites and our competitor's high prices. This month in our television and radio ads, Larry is taking a break from his adventures to introduce you to some of Sit 'n Sleep's many loyal employees. To help you get to know some of our Sleep Consultants, we've asked them a few questions about what it's like to work at one of So Cal's most instantly recognizable retailers.


Introducing Angie Jones

Angie has been working at sit 'n Sleep for 11 years and currently she's a Sales Lead at our flagship Culver City store.

As a Sales Lead, what does your position entail?

As a Sales Lead, I assist the Store Manager with the upkeep of the store and provide customers with product knowledge and services.

What kind of person does it take to be a Sit 'n Sleep Sleep Consultant?

You've got to be tenacious, a team player, outgoing and an individual who's willing to grow and succeed.

What type of mattress is in your bedroom?

Tempurpedic Rhapsody Cal King Dual adjustable.

Have there been any experiences with customers that really stick out as being memorable?

The one that truly sticks out is a person who took the time to send an email about her experience with me explaining in detail how satisfied she was with my service.

How have the stores changed over the years?

The stores look more modern and are a lot more beautiful. They have a professional appearance and make customers feel they have walked into the right place when they come through the door.

How have mattresses changed over the years?

The mattresses now are one sided and they look very sturdy. Most of them have a cotton top instead of a polyester top.

What question do customers ask you the most?

"What mattress do you recommend?"


Meet Patrick Quinlan.

Patrick has been working at Sit 'n Sleep for 17 years and is our Regional Sales Manager.

What does your position entail?

Basically, it's to create and maintain a strong sales force and have consistency throughout the chain.

What's the most common question you're asked by customers?

"What kind of bed do you sleep on" and "With so many choices, how do I pick a mattress?"

So, what type of mattress is in your bedroom?

Kingsdown 800 Green

What's the most memorable experience you've had with a customer?

The one I remember most is after being off the sales floor for about five years, I walked into the Culver City store and a customer who had just started talking to a salesperson turned towards me, smiled and pulled out of his pocket the business card I gave him 10 years earlier when I sold him a mattress. Long story short, I asked him what made him keep my card that long, let alone remember me 10 years later? He simply said that it was because of the service and care he received from me and Sit 'n Sleep.

That's a great story! How have the stores changed over the years?

The overall look has changed a lot. Sit 'n Sleep, in terms of look, has gone from looking like every other mattress store to looking like no other mattress store. We have moved away from the "Borax discount look" to a modern lifestyle and technology design.

How have mattresses changed since you started in the business?

The biggest change over the last 10 years is mattresses going one sided versus two sided. In recent years, the biggest change is the focus on sleep health and the use of more space-age materials, like memory foam, latex and gel. If you only get four hours of sleep a night, today's mattress designs give you the best four hours of sleep you can get.

Have you seen a change in most customers' feelings about the health benefits of a good night's sleep?

Yes, I have. Today's customer has a heightened understanding not only about the health benefits of a good night's sleep but, amazingly enough, a pretty good understanding of the construction and inner-workings of a mattress. The Internet -- you gotta love it!

What is your favorite Sit 'n Sleep ad?

The "Dust Mites" and "Replace Every 8" ads. When business was at its worst those two ads really connected with our customers and turned things around.


Introducing Ali Tehranchi.

Ali has been working for Sit 'n Sleep for 12 years and as the Store Manager at our Tarzana location has been helping Valley residents get a great night's rest.

Ali, what kind of person does it take to be a Sit 'n Sleep Sleep Consultant?

An outgoing, impartial individual who has Sit 'n Sleep's and the customer's best interests in mind at all times. A Sleep Consultant should stay current on society's health concerns as well as our ever-changing product line. A knowledgeable Sleep Consultant makes the purchasing experience easier for our customers.

What kind of mattress is in your bedroom?

I sleep on an all-latex mattress.

Are there any customer experiences you've had that really stick out as being memorable?

I have made friends with many customers over the years. I call or email them on special occasions such as birthdays or anniversaries. I have made a personal, emotional connection with them and they keep me in their thoughts during the holiday seasons.

How have the stores changed over the years?

We have a more knowledgeable, professional staff and the store décor is modern versus the '70s look we had for so many years.

How have mattresses changed over the years?

The industry is moving towards making products that improve people's quality of life instead of solely focusing on price, price, price.

Over the years, have you seen a change in customers' attitudes regarding the health benefits of a good mattress?

Generation X are our customers and they are more tech savvy than the Baby Boomers before them. The Internet has made our Sleep Consultants' jobs easier because customers now come in with a better understanding of what a good night's sleep means.

What's your favorite Sit 'n Sleep ad?

The one where people ask "What's the difference between a king and a Cal king?" The "Dust Mite" commercials are very powerful as well.

What question do customers ask you the most?

"How long have you been doing this?"